FAQ

Online Order

Just follow these simple steps:

  1. Register an account as a member or sign in at www.vintageartistic.com.
  2. Please choose the desired item(s) and add them to the shopping cart.
  3. Go to the order summary to confirm your order.
  4. Check out and fill up shipping information.
  5. Choose the payment method.
  6. Check out the order and make payment.
  7. Receive order confirmation by email.

An “Order Confirmation” email will be sent to your registered email address. If you do not receive the email, please contact us at cs@vintageartistic.com stating your Order ID and name.

We regret to inform you that all orders cannot be canceled after being placed. Kindly ensure that you have checked and validated all details and information before you proceed with payment.

Payment

We accept credit card (Visa/Master) payments, local bank online transfer (FPX) from major banks in Malaysia, mobile wallet payments such as Boost, GrabPay and Touch ‘n Go.

We accept payment in Malaysian Ringgit (RM)

Shipping

We partner with GDex for deliveries in Peninsular Malaysia only. For East Malaysia, please kindly contact us to arrange for the delivery.

 
AreaCourier TypeDays to receive from ordering
Main areas in Peninsular MalaysiaStandard GDex Delivery2 - 4
working days
Rural areas in Peninsular MalaysiaStandard GDex Delivery 3 - 6
working days
East MalaysiaStandard GDex Delivery5 - 7
working days

Delivery time depends on the nature of your order, the logistics partner, and when your order was picked up by them.

This calculation excludes public holidays, special promotion days, the logistics partner's non-working days, and other circumstances beyond our control.

No, you can only specify one address per order. If you wish to ship items to multiple addresses, please place separate orders for each address. Delivery fees will be charged per order. 

We provide FREE Shipping for all areas within Peninsular Malaysia. Currently, the online selling is limited to Peninsular Malaysia only. If you are from East Malaysia and wishes to purchase our products, please kindly email to us at cs@vintageartistic.com or call us at 603-92021820.

 

  • VAC official website www.vintageartistic.com.
  • Shopee VAC Official Store 
  • Showrooms
    LEVEL 2-020, MY TOWN SHOPPING CENTRE,
    NO 6, JALAN COCHRANE, SEKSYEN 90,
    55100  KUALA LUMPUR.

    G-53, GROUND FLOOR, VIVA HOME,
    NO. 85, JALAN LOKE YEW,
    55200 KUALA LUMPUR.

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